Look into the machine to locate the two fuser rollers. Once you see the orange roller look above it to locate the black roller. The black roller should have smooth even black coating. Check in between the two fuser rollers and see if you see any damage to the rollers or if there is any paper stuck.
If you find a paper stuck, very carefully remove it. When removing stuck paper from in between fuser rollers be careful as the area or the rollers might be extremely hot if the machine has just been recently used. If the fuser rollers appear damaged, go to step 10. If the fuser rollers are not damaged, continue to next step. NOTE: If you print on envelopes, pull down the envelope levers (2) to the envelope position again before closing the back cover.ĥ. If problem continues, continue to next step.Ħ. Check that paper is loaded into the paper tray correctly.Ī. Pull the paper tray completely out of the machine and remove the paper from the paper tray.ī. While pressing the blue paper-guide release lever in the back of the paper tray, slide the paper guide to fit the paper size. Adjust both the right and rear paper guides. Make sure that the guides are firmly in the slots.
Make sure the paper guides touch the sides of the paper so it will feed properly.Ĭ.
The side to be printed on must be face down. Make sure that the paper is flat in the tray and below the maximum paper mark. The maximum paper mark is located on the right paper guide and marked with 3 red down arrows.ĭ. If the machine is used infrequently, turn over the stack of paper in the paper tray. Also, try rotating the paper 180 degrees in the paper tray. NOTE: The tray can hold up to 250 sheets of 20 lb paper.
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